FAQ

See a list of our most frequently asked questions below.

Domestic Parcel Service   Rates are calculated based on your overall cart size during checkout. Additionally, shipping service rates are factored into your order, thus allowing for items to be delivered directly to your door. We deliver throughout South Africa.   As an added benefit, free shipping is available on all orders to the value of R450.00 or more.   Insurance Insurance is available on all items at a rate of 2% of the declared value to a maximum of R5 000.
We process the following:
  • MasterCard
  • Visa credit cards
  • Instant EFT (with SA's four biggest banks)
    • FNB, ABSA, Nedbank and Standard Bank
  • Ukash, including credit facility mobicred and digital payment method Bitcoin.
PayFast is a secure payment gateway.
Parcels will be delivered within two to five days, depending on the remoteness of the location.   Insurance fee is calculated at 5%.
PayFast uses Extended Validation SSL with 256-bit encryption, which is the the highest level of encryption currently available. Only two of the four major South African banks currently makes use of this level of encryption.
  • 3D Secure is in place for all credit card transactions.
  • All sensitive info is encrypted within their own database.
As soon as TopQ receives payment, the order will be fulfilled, packed and shipped for delivery.   NOTE: Office hours are Mondays till Fridays,  8:00 to 17:00.
Yes, the system generates and sends an automated order confirmation, payment confirmations and invoices to your registered email address.
It is possible that the coil is not screwed in properly or that the coil needs to be replaced. (Please note that the coil is a consumable part.)
10ml contained in all TopQ eLiquid flavours.
Depending on how much you smoke, the battery will last at least for a full day. The device comes standard with a 550mah battery which is sufficient for the average user.   The battery is standard 510 threading which means you can use any other e-cig battery that is 510 threading. This is if you wish to buy a stronger battery at a later stage.
The TopQ E-volve electronic cigarette is a bottom coil device which means that the coil is at the bottom. The coil is the only replaceable part on the device. The function of the coil is to burn the e-liquid which turns into vapor.   Consider replacing this part every 2 - 6 weeks (depending on how much you use it). All e-cigarettes uses a coil that must be replaced from time to time.
The clearomizer a.k.a the tank must be filled up with e-liquid / vaping juice.   Instruction: Turn the device upside down and screw off the clearomizer. Fill it with the desired amount of flavour and screw it back on to the battery.   The clearomizer will take about 1ml of juice when filled to the top.